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CD/DVD Troubleshooting

Problem: Disc will not read

Possible Solutions:

  • If you have a CD drive, make sure the disk you are trying to use is not a DVD. DVD's won't play in CD drives. CD's will play in DVD drives.
  • If the CD/DVD is scratched, it may be unusable.
  • If the CD/DVD has fingerprints on it or is dirty, clean it with a soft, lint free cloth.
  • Try rebooting your PC
  • Try accessing the CD/DVD in another computer
  • If it's a custom CD, some CDROM drives, especially older ones, are unable to read custom burnt CD's.
  • Is there an error message related to trying to access the CD/DVD?
  • If the disc is one you have burned and you are trying to read it in a PC that does not have a CD burner in it the disc may not be finalized.
  • If the CDROM is unable to read various different CD's that seem to be in good condition and readable on other computers a technician may need to come look at the drive.