User Technology Support
UTS is primarily responsible for faculty/staff computing requirements definition/analysis; network access training; microcomputer application software training; computing related strategic planning; academic/administrative computing support; department newsletter publication; facilities/student computer lab planning and installation coordination; analysis, selection and installation coordination of faculty, staff, and student microcomputer software; evaluation/development/selection of training materials/tools; development of in-house documentation.
 Joseph McCormick, M.A.Manager of User Technology Support IT Security, Policy & Planning Phone: 260-481-5469 E-Mail: mccormij@ipfw.edu Location: Kettler Hall KT 211 |
Duties:
To manage the IPFW IT Services user technology support organization that is primarily responsible for faculty/staff computing requirements definition/analysis; network access training; microcomputer application software training; computing related strategic planning; academic/administrative computing support; department newsletter publication; facilities/student computer lab planning and installation coordination; analysis, selection and installation coordination of faculty, staff, and student microcomputer software; evaluation/development/selection of training materials/tools; development of in-house documentation.
Bio:
 Marvin HaugkIT Process/Security Analyst Phone: 260-481-6942 E-mail: haugkm@ipfw.edu Location: Kettler Hall KT 205A |
Duties:
Responsible for participation in IT policy and security decisions. Including documentation, investigation, collaboration, and implimentation of projects related to policy and security.
Bio
 Mandi WitkovskyIT Process Analyst Phone: 260-481-0722 E-Mail: witkovsm@ipfw.edu Location: Kettler Hall KT 205A |
Duties:
Responsible for participation in IT policy and security decisions. Including documentation investigation, collaboration, and implimentation of projects related to policy and security.
Bio:
 Scott Vitz, M.A.Academic Technology Consulting Phone: 260-481-6198 E-Mail: vitzs@ipfw.edu Location: Kettler Hall KT 205A |
Duties:
Write and edit both hypertext and hardcopy versions of various documentation intended for students and faculty; lead training sessions as necessary for faculty, staff, and students; and oversee the Student Technology Education Programs (STEPS).
Bio
 Han Fei, M.A.Academic Technology Consulting Phone: 260-481-6197 E-Mail: feih@ipfw.edu Location: Kettler Hall KT 205A |
Duties:
Write and edit both hypertext and hardcopy versions of various documentation intended for students and faculty; lead training sessions as necessary for faculty, staff, and students; and oversee the Student Technology Education Programs (STEPS).
Bio:
 Kathleen SurfaceAcademic Technology Consulting Phone: 260-481-6392 E-Mail: surfacek@ipfw.edu Location: Kettler Hall KT 205A |
Duties:
To provide assistance and guidance to the IPFW user community in their computer-related questions and problems.
Bio:
 Pam Zepp, M.A.User Technology Training & ITS Publications Phone: 260-481-6031 E-mail: zeppp@ipfw.edu Location: Kettler Hall KT 205A |
Duties:
Provide and coordinate training on various production applications and e-mail; construct on-line and hardcopy documentation; responsible for Department Web page content, oversee the publication of INFOShare (IT Services' newsletter), and other ITS publications.
Certifications:
Microsoft Office User Specialist (MOS)
Fetzer Center, Train-the-Trainer How Adults Learn
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