Information Technology Services

Customer Service Center

Glenn Morgan
Manager of Customer Service Center
Phone: 260-481-5766
E-Mail: morgang@ipfw.edu
Location: Kettler Hall KT 207C

Duties:
Responsible for the Supervisors of the Help Desk, Student Labs, End User Support, and the Coordinator of Systems Access Support, including full-time and student consultants, as-well-as Technical Support Technicians (faculty/staff desktop support and Classroom IT/Audio-Visual Support Technicians).
Bio:

Help Desk

Mary Nixon
Help Desk Supervisor
Phone: 260-481-6030
E-Mail: nixonm@ipfw.edu
Location: Kettler Hall KT 206

Duties:
To provide assistance and guidance to the IPFW user community in their computer-related questions and problems.
Certifications:
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Professional (MCP)
Microsoft Office User Specialist (MOS) Master Certification
Microsoft User Specialist Authorized Instructor
Certified Novell Administrator (CNA)
Bio:

Melissa Litmer
Computer Support Tech.
Phone: 260-481-6030
E-mail: litmerm@ipfw.edu
Location: Kettler Hall KT 206

Duties:
To provide assistance and guidance to the IPFW user community in their computer-related questions and problems.
Certifications:
Help Desk Analyst - Help Desk Institute

Bio:

Kathleen Surface
Computer Support Tech.
Phone: 260-481-6030
E-mail: surfacek@ipfw.edu
Location: Kettler Hall KT 206

Duties:
To provide assistance and guidance to the IPFW user community in their computer-related questions and problems.
Certifications:
Help Desk Analyst - Help Desk Institute
A+ Certification
Network+ Certification

Bio:

Robert Williams
Help Desk Operator
Phone: 260-481-6030
E-Mail: williamr@ipfw.edu
Location: Kettler Hall KT 206

Duties:
To provide assistance and guidance to the IPFW user community in their computer-related questions and problems.
Bio:

Bret Fraizer
Help Desk Operator
Phone: 260-481-6030
E-Mail: fraizerb@ipfw.edu
Location: Kettler Hall KT 206

Duties:
To provide assistance and guidance to the IPFW user community in their computer-related questions and problems.
Bio:

Jon Ware
Help Desk Operator
Phone: 260-481-6030
E-Mail: warej@ipfw.edu
Location: Kettler Hall KT 206

Duties:
To provide assistance and guidance to the IPFW user community in their computer-related questions and problems.
Bio:

Student Labs

Kathy Skurzewski
Student Computing Labs Supervisor
Phone: 260-481-6068
E-mail: skurzewK@ipfw.edu
Location: Kettler Hall KT 204U

Duties:
To manage thirty-five student lab consultants, test new software, and develop training materials.
Bio:

Systems Access Support

Jan Nichols
Systems Access Coordinator
Phone: 260-481-6032
E-mail: nichols@ipfw.edu
Location: Kettler Hall KT 205A

Duties:
To coordinate administrative computer accounts and security on IPFW administrative systems; and serve as a liaison to users of the IPFW administrative systems.
Bio

Technical Support Technicians

Jeff Eley
Supervisor of End-User Support
Phone: 260-481-6974
E-Mail: eleyj@ipfw.edu
Location: Kettler Hall KT 208C

Duties:
To configure, support, and repair or replace all manner of computer hardware campuswide, and provide secondary software support for Macintosh, WinTel, and network operating system platforms.
Bio:

Mike Hudecek
Computer Support Tech. VII
Phone: 260-481- 6030
E-mail: hudecekm@ipfw.edu
Location: Kettler Hall KT 208A