Biographical Information
Bob Bailey
Bob moved from Learning Resource Center to IT Services’ End-User Support team in November 2006. Before moving to ITS, Bob earned an Associates degree in electronic engineering from ITT Tech and worked in LRC eleven years as an Electronics Technician. He has lived in Hicksville, Ohio, most of his life and has two children: Rob, 28 and Kelley, 14. Bob’s hobbies include making multitrack recordings and playing bass guitar in a country gospel band. Home repair projects also take a lot of Bob’s time, including the two car garage he built..
Michael Berkshire
Mike joined ITS in October 2006. He is an Air Force Veteran of Desert Shield/Storm. When he returned from military duty, Mike attended IPFW to pursue an IS degree from '93 to '94. He then went to Southwest Allen County Schools where he worked as a hardware technician and then a Network Technician.
Mike's wife is currently attending IPFW and has nearly completed studies to become a United Methodist Minister. They have three children in elementary school.
Mahmudur Bhuiya
Mahmudur enjoys working with computers and different applications. Currently, Mahmudur also serves as an Adjunct Faculty for School of Business and Management Science here at IPFW as well as the ESD Department at Indiana Institute of Technology, Fort Wayne. As a student, he formed the Bangladesh Students Association to help Bangladeshi students arriving in a vulnerable state as they began their studies at IPFW. His student work grew into even more, as today Mahmudur takes these students under his guidance and helps them find housing, supplies books and course materials, tutors them, and provides whatever other assistance they need to acclimate to college life in the United States. Mahmudur was a President of Bangladesh Students Association from 2002 to 2005. He received several awards for his outstanding services to the students at IPFW and the local communities, which include Student Leader of the Year 2003 -2004, Award for Service to the Students 2006 – 2007 from IPSGA, Brain Gain Scholarship Award from Fort Wayne Educational Board, and most recently IPFW Distinguished Service Award 2007 from Alumni Association, IPFW.
- Mahmudur's educational background includes:
- Bachelor of Arts in General Education
- Bachelor of Science in Computer Information Systems
- Computer Network Administrator Certification
- Masters Degree in Social Science in Politics
- Masters Degree in Applied Computer Science
- Master of Business Administration (in process here at IPFW)
Outside interests include spectator sports, traveling, and reading political biographies. Mahmudur is happily married and has three great children. His wife stays busy taking the kids to various schools and her own work as an RN. They enjoy traveling together. Their favorite vacation was to Europe including Germany, Italy and France but they have also enjoyed trips to New York, Connecticut, Rhode Island, Chicago, Michigan, Maryland, California, Disneyland, Washington, D.C., Las Vegas, Arizona, Ohio and Pennsylvania.
Amy Carter
Amy is the IPFW Install's Coordinator. Previously, she worked 11 years in Operations. In 2001 Amy started working full time at the Help Desk but much of her time was spent on installation of new computers, printers, office moves and furniture. In 2005, she became the full-time coordinator of installs. She really enjoys what she does and plans on many more years with ITS.
Amy also enjoys spending time with her son, Ian and husband Jean-Paul. They make frequent trips to Chicago and Milwaukee to visit family and friends. She is also a Mary Kay consultant. Most of all, Amy loves spending time at the lake fishing and relaxing with family and friends.
Terry Coonan
Terry Coonan accepted the ITS position of Manager of Applications
Engineering and began working at IPFW in April of this year. Applications
Engineering is responsible for a portfolio of dedicated departmental
applications in both the administrative and academic environments, integrating
student records with both Purdue and Indiana main campuses, supporting and
enhancing Banner, the my.ipfw.edu portal, and development of custom
applications.
Terry attended IPFW many years ago, and graduated from Purdue
University with a bachelor’s degree in Computer Science. He comes to IPFW
with more than 25 years of experience in IT applications, including 19 years
with Raytheon as a manager in information systems, four years running his
own IT consulting business, and the last two years with RFID manufacturing.
Terry and his wife, Terri, are Fort Wayne natives. They have raised eight children, four sons and four
daughters, ranging in age from 31 to 15. Three of them attended IPFW and the fourth is currently attending
this Fall. In his leisure time, Terry coaches girls’ basketball, and he likes to run and bike. He considers golf a
four‐letter word.
Terry Dougherty
Terry graduated from IPFW with a BS in Education in 1972. He joined the IT Services staff in May, 2001 after a long career in computer technology. Prior to coming to IPFW, he worked at Taylor University as the Business Systems Manager for the College of Lifelong Learning (CLL). He was responsible for managing the implementation of Banner and redesigning web services hosted at Gospel Communications, http://wwcampus.tayloru.edu. These services include a Level 2 Blackboard portal server http://wwcserver.tayloru.edu and an e-commerce store http://wwcstore.tayloru.edu. Terry also managed the implementation of Lotus Domino as a consultant to Manchester College to replace their old email system.
Jeff Eley
(Jeff) attended IPFW from 1981- 1984 and has worked for IPFW in one capacity or another since 1990. He's worked for three different departments in two different academic areas: The Learning Resource Center, Transitional Studies (now CASA, The Center for Academic Support and Advancement), and Computing and Data Processing (now ITS, Information Technology Services). Jeff's tenure with IPFW provides him with the tools and knowledge of campus facilities, software and hardware to facilitate solutions for computer users at IPFW. Jeff is a life-long Allen County resident and lives in New Haven with his wife, Lisa, and their two daughters, Emily and Hannah.
Han Fei
Han received his Masters degree in TESL from the University of Arizona in 1993. In the following two years, he taught ESL courses at Pima Community Collage in Tucson, AZ. In 1995, he joined Novell, Inc. where he worked in various capacities as a documentation specialist, project manager, and software tester at the International Product Development Dept. In 2000, upon leaving Novell, he worked at Intel, Inc. as a consultant at the International Product Development Dept. translating and editing Intel technical documents. Later, he joined YCC International Co. as an international sales rep, while continuing working as a freelancer on Intel documentation projects. Han is very excited about joining ITS and will be working closely with the faculty members to serve their computer needs.
Will Frye
Will Frye moved from Learning Resource Center to IT Services’ Classroom Technology Support team in December, 2006. Will has fourteen years experience at IPFW. Outside of work, Will stays busy as the single father of 15-year-old Katrina and 12-year-old Zachary. Will’s hobbies include playing guitar, composing music, computers, and 3D modeling.
Patricia Garrett
Pat is originally from Illinois. She has worked in IT Services since 1998. She is working on a Bachelors degree in Organizational Leadership and Supervision. Pat is married with grandchildren and loves to travel.
Karen Geary
Karen started at IPFW in February, 1996 as a Programmer/Analyst Her original job was a one year appointment assisting with rewriting the Budget System. She was then offered a permanent position and began working primarily with the Registrar's Office.
Karen received her Bachelor of Science degree from Purdue in August, 1997. She has worked as a programmer for Standard Life Insurance in Indianapolis and Purdue University West Lafayette.
Marvin Haugk
Marvin started at IPFW in May of 2001. Marvin worked at Parkview as a Senior Programmer Analyst from 1999 until 2001. He worked at Fort Wayne National Bank as the DBA until the bank was sold in 1998. He had also worked for Tokheim for 13 years, and Peoples Bank for 8 years. Marvin received an AS in Computer Programming Technology with honors from IVY Tech in 1985.
Marvin had been an instructor at IVY Tech for several years. He taught: Intro to Data Processing, COBOL, and Assembler.
Marvin had been involved with DPMA for several years. He held several offices at both the local and region level including: President of the local chapter, Publicity Director for the National Special Interest Group for Education, International Association Director representing the local chapter at the International Conference.
Mike Hudecek
Mike has an Associate's degree in General Studies from IPFW and is currently pursuing a Bachelor's degree in Computer Networking. He is also A+ Certified. Previously, Mike worked part-time for ITS and is very familiar with the clients he serves. In his spare time, Mike is a youth leader at his church and also serves on the parish council. He enjoys books, movies, music and helping friends.
Matt Huhn
Rhonna Kananen
Rhonna loves working at IPFW and has been with us since 2000. She has an Associate degree in Applied Business with emphasis in Network and Computer Programming, A+ Certification and Novell Admin certification. In her free time Rhonna enjoys spending time with her daughter Lydia, camping, fishing, going to movies and spending time with friends.
David Kistler
D ave joined IT Services in November 2007. He graduated from IPFW with a Purdue degree in Computer Technology in 1984 and has worked for thirty‐seven years in information technology, including twenty years at North American Van Lines/SIRVA, and four years at Waterfield Mortgage/American Home Mortgage, with extended roles in the management of servers, networks, and databases.
Dave and his wife Alla have been married for thirty‐three years. They have one grown daughter Mandy and a granddaughter Maddie. Dave's leisure activities include golf, running, and he is an avid Colts fan. He is also active in his local church and has served for 28 years on the board of Baptist Children's Home.
Robert Kostrubanic
Bob Kostrubanic’s forty-three years of professional experience include consulting and senior management positions in a wide variety of manufacturing and banking companies and related industries, as well as in higher education. He has focused his efforts on contributing to the general improvement of business processes through applied information systems technology, and practical business planning and reengineering techniques. In addition, he has spent significant time managing on the operating side of businesses.
His specific experience includes working for General Motors, The Hoover Company, BFGoodrich, and consulting to the Department of Defense in such roles as database design consultant, senior systems engineer, manager of distribution planning, and information systems manager and executive.
He is currently the Director of Information Technology Services and CIO for Indiana - Purdue University Fort Wayne (IPFW), an associate faculty member in the Computer Sciences department, and periodically works as a part-time consultant in business strategy and planning, and in business process reengineering.
Bob earned his Bachelor of Science and Master of Science degrees in engineering from Case Western Reserve University, and graduated with honors from the Bank Administration Institute’s Graduate School of Banking at the University of Wisconsin at Madison.
Tom Kruse
Tom has worked as a programmer analyst and system designer in both the manufacturing and service arenas around the country, including Indiana, Arizona, and Washington state prior to taking his current position as a Senior Programmer/Analyst at IPFW in December of 1981. At IPFW he began programming for the Student Information System in COBOL with CICS. For several years following the upgrade to a purchased SIS, Tom supported an ad hoc and production reporting environment for IBI's FOCUS language as database administrator. He was an early adopter of Microsoft Access for departmental computing in 1997, and continues to provide tailored client-server applications on that platform.
Jim Litmer
Jim is an IPFW student pursuing a degree in Computer Engineering Technology and Computer Science. With over eight years of relevant experience and an excellent education, Jim brings valuable skills to this position that requires him to troubleshoot and repair IPFW's computer hardware and software problems.
Melissa Litmer
Melissa joined the Help Desk in March 2004, and comes to us with over four years of IT troubleshooting/customer service experience. She is currently pursuing degrees in Middle Childhood and Early Adolescence Education.
Tammy Mattern
Tammy joined the ITS Tech Support team in October, 2003. Before that, she had a full-time job as mother to six children. As the kids got older, they didn't need her at home all the time so she was able to expand her interests in the computer technology field. Tammy is a vegetarian and in her spare time, she practices yoga.
Bob Mitchell
Bob graduated from CWRU in 1986 and U of Washington in 1989. He worked 10 years as a Software Engineer at Telcordia Technologies. After spending a year and a half teaching English at Korea Nazarene University (in Chonan, Korea), he worked as a software developer the denominational headquarters for the Church of the Nazarene for three years. In June 2004 he moved to the Fort Wayne area so his wife could take a pastorate there. He joined the IPFW IT Services staff as a Web Developer later that year.
Michael Mourey
Mike has worked for IT Services since 1985 in a variety of duties ranging from systems programmer to interim director. Recently, he accepted the position of Manager of Infrastructure following a restructuring of functions within Network Support. Mike will oversee projects involving telecommunications design, research computing, database administration and longer term projects affecting areas such as wide area networking, backbone network design, emerging IT architecture and strategic IT planning.
Lynn Mueller
Lynn and her husband Larry moved to Fort Wayne in September of 2006. Over the years, they have owned and operated two Christian bookstores, a pizza parlor and a small bakery. Lynn also served on the county board of supervisors in Eau Claire, WI. In her spare time, Lynn loves reading, politics, volunteering and spending time with her two grown children and four grandchildren.
Joseph McCormick
Joseph began his employment with IPFW in January of 2006. He moved from Colorado to Indiana along with his family. He comes to IPFW after spending 10 years working with Colorado Christian University within the IT function. Joseph began working at the University as a technician. He had a variety of titles during his time there. The position he left was the Director of Networks & Telecommunications; although he has also managed the technical support function of the University as the Manager of Technical Support.
Joseph and his wife have a daughter and two sons. Joseph received a Master of Arts in Curriculum & Instruction and a Bachelor of Science in Computer Information Systems degrees from Colorado Christian University. He is proud to be on the IPFW team and excited to be working with a fine client support group.
CJ Micklitsch
CJ joined the Help Desk team in September 2007 and was hired to the tech support team in May 2008. He has a background in various IT areas including hardware, networking, and troubleshooting. CJ is a former IPFW student and enjoys the opportunity to help others on campus. CJ and his wife, Marie, have a little boy named Xander.
Jacob Pitcher
Jacob started working for IT Services in 2006 as a student worker for systems administration. He then moved on to a role User Technology Support/Networked Application Specialist student worker in 2007. Following that, he was the Networked Application Specialist student worker. In June, 2009 Jacob accepted the position of Networked Application Specialist. Jacob currently has his Associate of Science in Electrical Engineering Technology (Computer Option) and will graduate with a Bachelor of Science in Computer Engineering Technology in the Spring of 2010. Jacob enjoys computer and console gaming, as well as fishing and repairing classic cars with his father. Jacob will be married on June 27, 2009 to Nicole Roth, whom he met at a church function.
Karen Ramsey Mielke
Karen has worked full-time for IPFW in the Information Technology Services - Applications Development since 1988. Prior to that she was a student employee for Computer Science and also Computing and Data Processing.
- A. A. S. - IPFW, 1987
- A. S. - IPFW, 1997
- B. S. - IPFW, 1998
Glenn Morgan
Glenn began working at IPFW in 2006 as Manager of Systems Administration. He has since moved to the new position of Manager of the the ITS Customer Service Center in September of '07. Glenn graduated with a major in Applied Statistics from George Washington University. He also worked toward an Operations Research MSE from GWU. He was a graduate assistant instructor at GWU and also Georgetown University where he was the Lead Computer Analyst for their Department of Biostatistics and Epidemiology. During the 1980’s Glenn was the Manager of Academic and Technical Computing at the University of the District of Columbia. Glenn moved to Fort Wayne in 1991 along with his wife, Myrna, and his son, Jess. He worked with Lincoln National and Swiss Reinsurance until 2002. His recent technical work has been focused on a variety of wireless technologies.
Jan Nichols
Many dedicated individuals associated with IT Services help to resolve the computing problems reported to the Help Desk. Jan Nichols, Coordinator of Administrative Computing in Systems Access Support since 1986, serves as a liaison to users of the IPFW administrative systems.
Jan worked primarily on keypunching student registration cards at the onset of her employment with IT Services. She later became a computer operator and was promoted to operations coordinator shortly thereafter. Because of her length of service here at the university, Jan understands the application systems and is familiar with faculty and staff - including the computer programmers and technicians. "She is able to give more support because of this knowledge," said Mark Franke, Assistant Comptroller. A few of the many important aspects of Jan's job include coordinating account s, maintaining the security of those accounts, and understanding the specific requirements of each system. In addition, she assists individuals in solving problems with system access. According to Franke, "Jan is very tenacious ... she makes the needs of the users known and stays in touch until those needs have been met."
Working with the Shared User SIS+ Implementation Committee, Jan helped establish what was needed to make SIS security work most efficiently for the users. "SIS provides screen security, which means you can only access information on those students who are registered with your department," Jan said.
Handling the many aspects of administrative computing at IPFW requires both technical knowledge and the ability to cover a wide range of systems. For example, student, financial, and human resource records are maintained at the appropriate main campus - Indiana University, Bloomington, or Purdue University, West Lafayette - as well as IPFW.
C.C. Fullove, former Assistant Director of Admissions, feels that many people involved the technical aspect of computers have lost touch with some of their communication skills. "Jan, however, enhances communication," Fullove said. "She is very personable and patient when it comes to helping administrative, users."
Mary Nixon
Mary joined IPFW in September 2004. She attended Ball State University. Prior to joining IPFW Mary worked in the computer industry for 20 years with The Future Now and Executrain. She is certified in both Microsoft and Novell. Mary is looking forward to working with her fellow associates in IT to provide premium support for IPFW faculty, staff and students.
Mary has been married to Kim Nixon for 25 years. When Mary’s not working, she and Kim enjoy reading, boating and just relaxing at their cottage at Lake James
- Certifications:
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Professional (MCP)
- Microsoft Office User Specialist (MOS) Master Certification
- Microsoft User Specialist Authorized Instructor
- Certified Novell Administrator (CNA)
Sandy Pedroza
Sandy has been employed with IPFW in Information Technology Services since 1984. She started in the position of operations clerk and became a full time computer operator in 1985. In 1999 she divided her time between computer operations and working in the help desk. In 2001 she moved from the help desk into another area of the department as a part time clerical assistant. Presently she works two days in computer operations and three days as clerical assistant to the department.
Christopher Russell
Chris joined IT Services in October 2007. Chris has worked in the IT industry for over 10 years and holds a BS in Electrical Engineering Technology from Purdue University. Chris and his wife, Christine, met at Purdue where they both hold degrees. They are both big Boilermaker fans and enjoy supporting their university. Christine is currently an Elementary school teacher at FWCS. They have a son, Will.
Ronnie Sarno
Ronnie joined IT Services Systems Administration in May 2007. Born and raised in Manila, Philippines, Ronnie earned a BS in Computer Science before migrating to Ventura County California in 1991. In 2004 Ronnie and his wife moved to Fort Wayne.
- Certifications and Education:
- BS Computer Science (1991) AMA Computer College, Philippines
- Novell CNE 3.x, CNE 4.x, & CNE 5.x
- Compaq/HP Accredited Systems Engineer (1998 - 2004)
- Dell Certified Technician (2006 - 2007)
Clara Sarrazine
Clara has been employed at IPFW in Computer and Data Processing Services since 1989. Clara started working as a student computer operator. From 1991 to 1995, Clara was a computer operator. In November of 1995, Clara became a Programmer Analyst. Clara received her BS in Computer Information Systems in 1992.
Jeff Schmidt
Jeff received his B.S. in supervision from IPFW in 1992. His specialty was supervision with emphasis on computer courses. From 1983 to 1992 he was a lead computer operator at Summit Bank. In 1992 he accepted a position of computer operator at IPFW. In 1995 he was promoted to head computer operator.
Mary Anne Stailey
Mary Anne came to IT Services in July of 2000 with 20 years’ experience
in office support. She has worked in business and education offices,
including 17 years as the Financial Secretary to the administrator of a
private Christian school in Fort Wayne and one year as a secretary in
the Department of English and Linguistics at IPFW.
She earned a Bachelor of Arts in English at Taylor University, Upland.
Both her education and experience prepared her well for her current
position in ITS, where she provides assistance to the Director and five
managers. In addition to general secretarial support, Mary Anne is
responsible for budget data entry and reporting, purchasing and accounts
payable for the department and supervises the duties of two part-time
clerical assistants.
Mary Anne and her husband, Don, love visiting with family and friends.
They have two adult children and seven grandchildren, and they get to be
with them often.
Larrie Stoffer
Larrie's working career began as a TV and radio repair technician. He then joined the USAF and held positions as both a computer operator and programmer. He left the active military and began civilian employment with IPFW. He completed the remainder of his military career serving with the Indiana Air National Guard (IN ANG) and is now a retired Master Sergeant (MSgt). In 1999, Larrie completed an A.S. in General Studies from IPFW.
Larrie has served the department since December of 1986. He has worked in several positions, initially as an operator, then as a Senior P/A, and since December of 2000, as a Database Usage Analyst (DBUA). As DBUA, Larrie's primary tasks have involved research and acquisition of internet and database development tools, development of related methodology and technical standards, and coordination of staff training.
Kathleen Surface
Kathy joined the Help Desk Team in June 2004. She has a strong background in tech support and customer service and expects joining the IPFW Help Desk will be an enriching experience.
Not a Fort Wayne native, but she has spent the major portion of her life here in Fort Wayne. She and husband, Mike, have two daughters, Sarah and Rachel. They are grown and nearly grown. She enjoys both active and inactive pursuits. Her current favorites are photo, sound, and video editing.
She is addicted to learning and has become a student again, mostly for her own enjoyment. If a certification or degree results from these classes, then so much the better.
- Certifications:
- Help Desk Analyst - Help Desk Institute
- A+ Certification
- Network+ Certification
Kathy Skurzewski
Prior to joining the IT Services team, Kathy worked at the University of Toledo for 20 years working with faculty, staff and students in the computer arena. I also attended the University of Toledo as a student. I began another career in summer of 1999 when I was hired at IPFW in Transitional Studies (now CASA), working as their computer person. A year after that, I was hired as a new member of the IT Services team in the capacity of their Computer Lab Supervisor.
L
arry Temenoff
Larry oversees the network wiring projects across campus. In the most recent project, over 36 miles of data cable were installed in Kettler Hall. This project, which was part of the renovation of the North& first floor East wings, brings these areas up to current technology standards. The new wiring maximizes the benefit of connecting to IPFW's multi-path gigabit backbone. The metaphor of a "highway" is very appropriate to this multi-year project -- just as one area is completed -- other areas are in need of up grade .
Scott Vitz
Scott joined IT Services on December 15, 1999 as the Academic Computer Support Specialist. On June 1, 2002, he assumed the position of Coordinator of Academic Computing. In 1998, he earned his M. A. in Professional Communication from IPFW. In addition to his duties with IT Services, Scott teaches for the Communication, Organizational Leadership and Supervision, and Continuing Studies Departments.
Scott joined IT Services on December 15, 1999 as the Academic Computer Support Specialist. On June 1, 2002, he assumed the position of Coordinator of Academic Computing. In 1998, he earned his M.A. in Professional Communication from IPFW. In addition to his duties with IT Services, Scott teaches for the Communication, Organizational Leadership and Supervision, and Continuing Studies Departments.
Jon Ware
Jon joined the Help Desk in February 2007 as a student worker. In April of 2007, he was hired on as a permanent part-time employee and in fall 2008 he joined the tech support group.
He is currently a student at IPFW working on a Bachelor’s Degree in Computer Science and a minor in Music Performance. He is HDI Certified as a Support Center Analyst. He has also received a Microsoft Certification in Microsoft Windows XP and Microsoft Windows Vista. After college, Jon hopes to enter the field of Software Engineering.
Robert Williams
Robert has worked in the IT arena for over 10 years. Prior to joining IT Services' staff in January 2003, he worked for Lincoln Life, IBM and Aon. He has played semi-pro football for the now defunct Fort Wayne Rhino's, and prior to that he played on the USMC's Fox Company football team while serving active duty.
Mandi Witkovsky
Mandi came to IT Services in May 1997. Time flies when you're having fun! For those who have been at IPFW for a while may recall talking to Mandi Witkovsky at the Help Desk for many years. In September of 2004, she made the move to User Technology Support. In January of 2009, she became a Process Analyst in the Security, Policy and Planning group. The move involved changing desks but she's still in the same office with User Technology Support.
Pam Zepp
Pam joined the IT Services User Technology Support Group in July of 1997 as Academic Computing Support Specialist. She accepted the position of Training Coordinator in 1998. She began her career as a private music teacher and church organist, and then she decided to change keyboards!
- B.S. in General Studies, '96
- Certificate in Peace and Conflict Studies, '96
- M.A. in Professional Communication, '05
Pam is experienced in training and teaching various computer software applications. She and her husband Larry have two grown children. In her spare time she is the "Webwiz" for Canal Society of Indiana. Her hobbies are genealogy and gardening.
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